Want Better Feedback From Your Rep Partners?
As a manufacturer, you find yourself asking many questions of your rep partners.
What’s is the status of those show leads?
Did anything come of that quote I sent over?
Are my lines being represented adequately?
One of the biggest challenges manufacturers face is getting adequate feedback from your independent rep partners. And it can make you start to question their commitment to your line. But the real challenge is more complicated than that.
As a factory, you interface with many rep firms, and communication with them is pretty straightforward. From your perspective (illustrated above), you send information to your rep partners, and you expect information back from them. Pretty simple.
But the challenge isn’t always the rep’s willingness to communicate with you.
With your current system of communication, you are sending information to your rep partners in likely one of three ways. Via email, a web based system, or a CRM.
With email, you are able to send leads, quotes, orders, and sales collateral effectively enough, but you aren’t automatically updated on the status of these things. And on the rep side, they have to process this information with spreadsheets, data entry into their own systems, and more. It’s effective, but not terribly efficient.
With a web based system, you are able to upload this information and give them a log in so that they can access it over the web. In some cases, they can even update that information for you. But they still have to download the information, process it and log in to your dedicated portal to give you feedback. It streamlines your process, but creates more work on their end.
Then there’s a CRM. These costly systems offer robust client management in office, with the added benefit of connecting to your rep partners, but often require customization to get it to function like you would like it to. Thus requiring your rep partners to have a copy of your specific configuration to update. It’s fancy, but cumbersome.
And none of these systems actually help your rep partners manage their business.
When you consider that each Rep Firm you are communicating with also is communicating with 20 other factories, you start to understand the problem. Managing data over 20 different processes is truly overwhelming, and often requires dedicated staff members just to handle.
You can see how your feedback might suffer. Each color represents a different category of communication, but keep in mind that each system is unique in itself. Each web based system requires an individual log in, each CRM requires its own copy. Its not hard to see the problem.
There’s a better way. Enter Orgo.
For years, Orgo has been an industry specific sales engine, built to beautifully manage the nuanced business needs of manufacturers rep agencies. And now, with the Orgo Factory Portal, it takes that one step further. A cloud based portal, built to allow you to seamlessly communicate with your rep partners, and them with you.
Orgo is a centralized hub that interfaces with both factories and rep firms so when you input your data as a factory, it instantly gets distributed to all of your rep firms with the click of a button. And a rep firm can interface with all of their factories in one place. Streamlining this process makes it easier for you to communicate with your team, and easier for them to communicate with you.
Leading to better feedback, better partnerships, and better business.
How does this help my business?
Improve Customer Support.
By sharing up to date information with your reps, you are essentially expanding your internal support team to include your entire rep network. If your reps can find the answers to the questions by simply looking in their Orgo account, you lighten the load of your internal staff.
Empowering your rep partners with service information ultimately provides a better end user customer experience.
More time to sell your products.
Sharing information through the Orgo Factory Portal saves your reps the time and resources from having to do it themselves. This gives them the opportunity to re-purpose their staff to focus on more sales related activities.
Data entry can be arduous, time consuming, and costly. By sharing directly in the portal, you enable your rep partners to reallocate that time and energy to more productive activities, like providing support to your mutual customers and advocating for your products.
Get better feedback from your reps.
Communication is a two way street. It is much easier to get what you need when you are actively providing the other person with what they need. Pretty simple when you think about it. The more you give the more you’ll get.
The Orgo Factory Portal makes it easy to be a better partner.
Leads and Opportunities
With the Orgo Factory Portal, you get to take a more hands on role with your leads. Instead of handing them over to your rep partners and hoping for the best, Orgo lets you follow that lead in real time and contribute to it.
Take control of your inbound opportunities and keep your rep partners up to date with any new communication with centralized leads.
Sharing quotes with your rep partners through the Orgo Portal is simpler than ever. Easily upload quotes you create to the system to make them accessible in an instant. No more lost email trains.
Upload revisions and update in seconds so your reps are working with the most up to date information for your customers.
Empower your rep partners as an extension of your support staff by sharing Orders through the Portal. Streamline the customer service process with up to date order statuses so your reps can field those questions without taking your time. Further strengthening their relationship with your mutual client and providing the highest level of customer service.
It can be a challenge keeping your rep partners up to date with updated product information. With the Orgo Factory Portal, up to date sales collateral is at their finger tips so they have the most current information for your products at all times.
You can also take advantage of Orgo’s industry specific CRM functionality to make Orgo work even harder for you. Keep track of client contacts, leads and internal information. And give your internal sales and support teams the tools for success.
What is the use in gathering data if you aren’t putting it to work for you. Analytics let you take a step back and look at the big picture of your business. See what lines are performing best, how different rep partners compare, and opportunities for improvement.
With Orgo Analytics, you can really start to put your data to use.
We’d love to sit down and chat with you about your organization and how The Orgo Factory Portal could improve your sales and support efforts. We also understand that you have more things to do that shop for a piece of software.
To make sure that we are not using up valuable time with a full demo of a system that may not be right for your business, we suggest the next step is to set up a quick 10 minute phone call and discuss your needs, and determine if The Orgo Factory Portal is worth looking at more closely.
If that sounds fair to you, simply select a time from the available times below and we will take it from there.